Frequently Asked Questions

  • How much content is in the database?

  • The latest number of documents and websites indexed are listed on the homepage. You can also view "Browse Works" to see a full list of all titles available. Subscribe to our feed by clicking on the RSS icon on the homepage to receive updates on the latest content added.

  • Will I be able to see my keyword search result hits in the text of the book?

  • Yes, keyword search result hits will be highlighted in yellow on the page images of the text. Your keyword will also display in the toolbar above the image view. To navigate to the previous or next hit, just click on one of the red arrows next to the search term.

  • Can I zoom in or out to view a page image better?

  • Yes, use the buttons on the toolbar above your page image to zoom in and out or rotate the image to the left or to the right. On that toolbar, you can also change the size and layout of the page images that you are viewing. To see a single large page image, click the button in the toolbar. To see a single large page, with thumbnails of the surrounding page on the left side, click the button. To see a series of thumbnails of the pages of the work, click the button.

  • Can you print out pages from the database?

  • Yes, each page has a printer icon that will allow you to print a limited amount of text for educational research and classroom use. In some cases you will see links to PDF versions of the original text, which you may print. Please note that printing is limited by U.S. Fair Use Provisions and international copyright law.

  • How do we get stats?

  • Usage statistics can be obtained by emailing support@alexanderstreet.com. Please state the name of your institution and specify the time period for which you would like usage data.

  • How do we get MARC records?

  • We are currently in the process of updating and improving our MARC records for all databases. Once complete, MARC record sets will be posted and available for download at http://www.alexanderstreet2.com/marc/.

  • Can I use Boolean operators?

  • Yes, you can use Boolean operators in any search field.

    AND Operator

    The AND operator retrieves all cases where words, phrases, and their variations appear in the same specified context (e.g., church AND state). As you enter more search terms, fewer results will be retrieved but each result will be of higher relevance.

    OR Operator

    The OR operator retrieves all instances where individual words or phrases appear (e.g., avarice OR greed, holy ghost OR spirit).

    NOT Operator

    The NOT operator retrieves instances where one chooses to exclude a word from a search (e.g., church NOT state).

    Rules of thumb using Boolean Operators

    1. Entering more search terms into an 'AND' search will reduce the number of results and help you to focus in on the most relevant matches.

    2. Entering more search terms into an 'OR' search will increase the number of results and is particularly useful when you want to include synonyms of your main search term.

  • What is an RSS feed?

  • RSS (Really Simple Syndication) is a popular way to keep updated on what is new with a web site without having to continually visit the site. RSS feeds contain headlines and links to web pages which contain additional information. In the case of Alexander Street Press databases, the RSS feed will notify you of new and featured titles recently added to the product. If you are waiting for a specific author to be added to the product, for example, the RSS feed will deliver that alert to you.

    How can I receive RSS feeds?

    Applications known as aggregators, news readers, or feed readers can retrieve, update, and display RSS feeds from any site. A number of news readers are available to download at no cost. Google has compiled a list of readers which you may find helpful.

    How do I subscribe to a feed?

    Click on the feed icon, .

    Copy and paste the URL for the feed into the address field in your news reader (see above).

    That's it! Simply check your news reader regularly to receive updates from the particular Web page you have subscribed to.


Admin Alert: Our Platforms Are Now Updated with HTTPS

This past summer, Alexander Street began supporting HTTPS on its platforms (in addition to HTTP) to strengthen security and privacy of your information.

On January 2, 2018, all Alexander Street platforms will permanently transition from HTTP to HTTPS. Existing HTTP links will redirect to HTTPS when the transition occurs. Organizations that use proxies to access Alexander Street platforms will need to update links and certificates to support HTTPS.

This support article shows how to complete changes in proxy servers and provides answers to common questions. Even if you don't use proxies, you'll want to review and convert links to their HTTPS versions. (Note: Access to your Alexander Street content has not been impacted even if you haven't yet made the switch.)
Links will redirect from HTTP to HTTPS for some time to come, but we encourage you to do this important work today if you haven't already.

Need help? Contact us at support@alexanderstreet.com today.


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Technical Support

Email: support@alexanderstreet.com
Telephone: 1-800-889-5937

When reporting a problem please include your customer name, e-mail address, phone number, domain name or IP address and that of your web proxy server if used.