System Requirements


This product is tested in the current and previous version of the following browsers and plugins:

Windows: Microsoft Edge and Internet Explorer, Firefox and Google Chrome

Mac OS X: Safari, Firefox and Google Chrome

Note: Adobe does not offer the plugin required to view .PDF files in a web browser for Firefox. Adobe Reader plugin is only available for Safari. However, users will be able to download .PDF files to their computer using Firefox. For best performance, Adobe Reader 10 is recommended in order to view PDFs. Audio and video resources are accessible with Adobe Flash Player 9 or higher.


Admin Alert: Our Platforms Are Now Updated with HTTPS

This past summer, Alexander Street began supporting HTTPS on its platforms (in addition to HTTP) to strengthen security and privacy of your information.

On January 2, 2018, all Alexander Street platforms will permanently transition from HTTP to HTTPS. Existing HTTP links will redirect to HTTPS when the transition occurs. Organizations that use proxies to access Alexander Street platforms will need to update links and certificates to support HTTPS.

This support article shows how to complete changes in proxy servers and provides answers to common questions. Even if you don't use proxies, you'll want to review and convert links to their HTTPS versions. (Note: Access to your Alexander Street content has not been impacted even if you haven't yet made the switch.)
Links will redirect from HTTP to HTTPS for some time to come, but we encourage you to do this important work today if you haven't already.

Need help? Contact us at support@alexanderstreet.com today.


Search Help







Technical Support

Email: support@alexanderstreet.com
Telephone: 1-800-889-5937

When reporting a problem please include your customer name, e-mail address, phone number, domain name or IP address and that of your web proxy server if used.