Frequently Asked Questions

  • How much content is in the database?

  • The latest number of pages included is listed on the homepage. You can also view "Browse Works" to see a full list of all titles available. Subscribe to our feed by clicking on the RSS icon on the homepage to receive updates on the latest content added.


  • What if a transcript series is missing sessions?

  • A series of transcripts may be missing sessions because the session is forthcoming in a future release of the database or because the session was not transcribed because of poor audio. If more than ten percent of a therapy session's audio was inaudible, then the session was not transcribed. When a session was not transcribed because of poor audio, the number of the session will be noted in the record of the transcript series. If there is not a note that sessions are missing due to poor audio, then a missing session will be included in a future release of the collection. The collection is updated biweekly with new sessions, so check back often for more material!


  • What's the difference between a "session transcript" and a "series"?

  • A "series" is a string of counseling and therapy sessions between the same therapist and the same client. A "session transcript" is an individual therapy session within a larger series.


  • Can I use Boolean operators?

  • Yes, you can use Boolean operators in any search field.

    AND Operator

    The AND operator retrieves all cases where words, phrases, and their variations appear in the same specified context (e.g., church AND state). As you enter more search terms, fewer results will be retrieved but each result will be of higher relevance.

    OR Operator

    The OR operator retrieves all instances where individual words or phrases appear (e.g., avarice OR greed, holy ghost OR spirit).

    NOT Operator

    The NOT operator retrieves instances where one chooses to exclude a word from a search (e.g., church NOT state).


    Rules of thumb using Boolean Operators

    1. Entering more search terms into an 'AND' search will reduce the number of results and help you to focus in on the most relevant matches.

    2. Entering more search terms into an 'OR' search will increase the number of results and is particularly useful when you want to include synonyms of your main search term.


  • What is an RSS feed?

  • RSS (Really Simple Syndication) is a popular way to keep updated on what is new with a web site without having to continually visit the site. RSS feeds contain headlines and links to web pages which contain additional information. In the case of Alexander Street Press databases, the RSS feed will deliver new and featured titles recently added to the product. If you are waiting for a specific author to be added to the product, for example, the RSS feed will deliver that alert to you.


  • How can I receive RSS feeds?

  • Applications known as aggregators, news readers, or feed readers can retrieve, update, and display RSS feeds from any site. A number of news readers are available to download at not cost. Google has compiled a list of readers which you may find helpful.


  • How do I subscribe to a feed?

  • Click on the feed icon, .

    Copy and paste the URL for the feed into the address field in your news reader (see above).

    That's it! Simply check your news reader regularly to receive updates from the particular Web page you have subscribed to.

    Admin Alert: Our Platforms Are Now Updated with HTTPS

    This past summer, Alexander Street began supporting HTTPS on its platforms (in addition to HTTP) to strengthen security and privacy of your information.

    On January 2, 2018, all Alexander Street platforms will permanently transition from HTTP to HTTPS. Existing HTTP links will redirect to HTTPS when the transition occurs. Organizations that use proxies to access Alexander Street platforms will need to update links and certificates to support HTTPS.

    This
    support article shows how to complete changes in proxy servers and provides answers to common questions. Even if you don't use proxies, you'll want to review and convert links to their HTTPS versions. (Note: Access to your Alexander Street content has not been impacted even if you haven't yet made the switch.)
    Links will redirect from HTTP to HTTPS for some time to come, but we encourage you to do this important work today if you haven't already.

    Need help? Contact us at support@alexanderstreet.com today.



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    Email: support@alexanderstreet.com
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    When reporting a problem please include your customer name, e-mail address, phone number, domain name or IP address and that of your web proxy server if used.